Customer Terms & Conditions

These Terms & Conditions ("Terms") govern your access to and use of the website www.ubond.in and the UBOND Services customer portal (together, the "Services"), operated by UBOND Services ("we", "us", "our"), a home appliance and home repair service business based in Vadodara, Gujarat, India. By booking a service, creating an account, or otherwise using our Services, you agree to be bound by these Terms. These Terms apply to customers; if you are a technician or service partner, please see our Technician Terms & Conditions instead.

1. Our Services

UBOND Services connects customers with verified, independent technicians for home appliance repair, AC servicing, plumbing, electrical, carpentry, cleaning and related home services in Vadodara and surrounding areas of Gujarat. Bookings can be made via our website, phone, WhatsApp, or the customer portal.

2. Eligibility & Account Registration

You must be at least 18 years old and capable of entering into a binding contract to use our Services. To use the customer portal, you sign in using your email address. We send a one-time 6-digit verification code to that email — there is no password to remember. You are responsible for keeping access to your registered email secure, as it is the only way to access your account, and for the accuracy of the information you provide.

3. Booking Confirmation & Process

Your booking is confirmed only once accepted by UBOND Services and assigned to a technician whose registered skills match the service you booked — submitting a booking request is not, by itself, a confirmed booking. You will see the booking status update as it moves from pending, to assigned, to technician on the way, to in progress, and finally completed.

4. Service Verification Codes

To confirm that the correct technician has genuinely arrived and completed your job, our system generates a unique start code (shown to you when a technician is assigned) and a completion code (generated once the job begins). You should only share the start code with your technician once they arrive at your door, and the completion code once you're satisfied the job is finished. Do not share these codes with anyone else, and do not share them in advance of the technician actually being present.

5. Pricing Policy

All prices shown on our website and portals are starting/estimated prices. The final service charge depends on the appliance type, its condition, the model, and the exact work required, and is confirmed by the technician after inspecting the issue in person.

6. Visit & Inspection Charges

A visit and inspection charge (typically starting at ₹199, as shown for the relevant service at the time of booking) is applicable for doorstep inspection, diagnosis and technical consultation, where applicable. This charge is separate from, and does not guarantee inclusion of, any repair work, spare parts, or labour beyond the initial inspection.

7. Estimate & Approval

No repair work, spare part replacement, or additional work beyond the initial inspection will be carried out without your approval. The technician will inform you of the estimated cost before proceeding.

8. Spare Parts

The cost of spare parts and accessories used in a repair is charged separately, unless specifically stated otherwise for a particular service or plan. Only genuine or UBOND-approved spare parts are used, wherever applicable.

9. Payment Terms

Payment must be completed immediately on successful completion of the service, through the payment methods made available to you at that time — currently cash or UPI, collected directly by the technician, unless otherwise agreed in writing. We do not currently process online card payments through our website or portals.

10. Technicians

Technicians listed on our platform go through a registration, KYC and approval process before being marked as verified/approved, and are only assigned to bookings for services matching their registered skills. UBOND Services acts as a platform connecting customers with independent technicians; technicians are independent service providers and not employees of UBOND Services (see our Technician Terms & Conditions).

11. Customer Responsibilities

• Provide accurate booking details, including contact information and address.
• Ensure someone authorized is present, or has arranged safe access, at the scheduled time, along with safe access to electricity and water supply where the service requires it.
• Only share verification codes with the technician physically present for your job.
• Provide a safe working environment for the technician.

12. Safety Policy

UBOND Services and its technicians reserve the right to refuse or discontinue a service if the working environment is unsafe, hazardous, or poses a risk to the technician's health or safety. Any charges already incurred up to that point (such as the visit and inspection charge) remain payable.

13. Service Warranty

Warranty, wherever applicable, is limited to the specific service performed or spare parts installed by UBOND Services, and is subject to the warranty terms communicated at the time of service. Unless stated otherwise, this is a 30-day warranty on workmanship for the same reported issue, from the date of job completion. It covers a recurrence of the exact issue that was repaired, and does not cover new/unrelated faults, physical damage, misuse, or issues caused by third-party interference after our technician's visit. Warranty on any replaced spare parts follows the part manufacturer's own warranty terms, where applicable.

14. Cancellations & Refunds

Cancellation and refund terms are set out in our separate Refund & Cancellation Policy, which forms part of these Terms. As a general rule, visiting/inspection charges, once a technician has attended, are non-refundable.

15. Limitation of Liability

To the maximum extent permitted by law, UBOND Services' total liability for any claim arising from your use of our Services is limited to the amount you paid for the specific booking giving rise to the claim. We are not liable for indirect, incidental, or consequential damages, loss of data, or loss of profits. We are not responsible for pre-existing faults, hidden defects, or damage caused by misuse, electrical fluctuations, water leakage, fire, or natural calamities, that are unrelated to the specific work performed by our technician.

16. Indemnification

You agree to indemnify and hold UBOND Services harmless from any claims, damages, losses, or legal expenses arising from your breach of these Terms, misuse of our Services, or provision of inaccurate information at the time of booking.

17. Force Majeure

We will not be liable for any delay or failure to perform a service due to causes beyond our reasonable control, including natural disasters, strikes, government restrictions, or other events of force majeure.

18. Intellectual Property

All content on our website and portals, including text, graphics, logos, and software, is the property of UBOND Services or its licensors and may not be copied or reused without permission.

19. Changes to These Terms

UBOND Services reserves the right to modify these Terms at any time. Continued use of our Services after changes are posted constitutes acceptance of the revised Terms. We encourage you to review this page periodically.

20. Governing Law, Jurisdiction & Dispute Resolution

These Terms are governed by the laws of India. Before initiating any legal proceedings, you agree to first raise the issue with us at support@ubond.in so we can attempt to resolve it in good faith. Subject to that, any disputes arising from these Terms or your use of our Services shall be subject to the exclusive jurisdiction of the courts of Vadodara, Gujarat.

21. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will continue in full force and effect.

22. Contact Us

For any questions about these Terms, contact us at support@ubond.in or 97257 05784.