Technician Terms & Conditions

These Technician Terms & Conditions ("Terms") apply to every technician and service partner ("Technician", "you") who registers on the UBOND Services technician portal and accepts service bookings through the UBOND Services platform, operated by UBOND Services ("UBOND", "we", "us", "our"), based in Vadodara, Gujarat, India. By submitting a registration application or accepting any booking through our platform, you agree to be bound by these Terms. If you are a customer booking a service, please see our Customer Terms & Conditions instead.

1. Registration

All technicians must be at least 18 years of age and complete the UBOND registration process by submitting valid KYC documents and required information before being considered for approval.

2. Independent Contractor Relationship

You are an independent, self-employed service provider, not an employee, agent, partner, or joint venturer of UBOND Services. Nothing in these Terms creates an employer-employee relationship between you and UBOND. You are free to accept or decline any booking offered to you, and are responsible for your own working hours, tools, transportation, and manner of performing the work, subject to UBOND's quality and safety standards. You are solely responsible for your own income tax, GST registration and filings (where applicable), and any other statutory compliance and social security contributions required of a self-employed professional under Indian law.

3. Background Verification

UBOND reserves the right to conduct identity and background verification before onboarding any technician, and periodically thereafter.

4. Uniform & ID Card

Technicians must wear the official UBOND uniform and carry a valid UBOND ID card while providing services.

5. Professional Conduct

Technicians must behave professionally, respectfully, and courteously with every customer.

6. Timely Attendance

Technicians must arrive at the customer's location on time for every assigned booking.

7. Service Quality

All services must be performed according to UBOND's quality and safety standards.

8. Pricing Policy

Technicians must strictly follow UBOND's approved pricing. Charging customers any unauthorized amount is strictly prohibited.

9. Payment Policy

All payments must be handled only through the payment process approved by UBOND.

10. No Direct Business

Technicians shall not directly contact, solicit, or accept future work from UBOND customers without written approval from UBOND.

11. Spare Parts Approval

No spare part replacement or additional repair work shall be carried out without prior customer approval.

12. Responsibility for Damage & Insurance

Any damage caused due to technician negligence or improper workmanship shall be the technician's responsibility. Technicians are responsible for their own tools and equipment, and are encouraged to maintain appropriate personal accident or professional liability insurance for their work, where available and applicable.

13. Customer Privacy

Customer information, including contact details, addresses, photographs, or personal data, must remain confidential and must only be used for the purpose of completing the assigned booking.

14. Genuine Spare Parts

Only genuine or UBOND-approved spare parts shall be used whenever applicable.

15. Customer Feedback

UBOND reserves the right to monitor technician performance based on customer ratings, reviews, and complaints.

16. Fraud & Misrepresentation

Providing false information, fake job completion, misleading customers, or engaging in fraudulent activities is strictly prohibited.

17. Alcohol & Drug Policy

Technicians must not provide services while under the influence of alcohol, drugs, or any intoxicating substance.

18. Safety Compliance

Technicians must follow all safety procedures and use appropriate tools and protective equipment during service.

19. Company Property

UBOND uniforms, ID cards, tools, documents, and other company assets must be handled responsibly and returned when required.

20. Suspension & Termination

UBOND reserves the right to suspend or terminate a technician's association for any violation of company policies or misconduct, with or without prior notice depending on the severity of the violation. Sections relating to Confidentiality, Non-Compete & Non-Solicitation, Indemnification, and Governing Law shall survive the end of your association with UBOND.

21. Confidentiality

Technicians shall not disclose UBOND's pricing, customer database, business processes, operational information, or any confidential company data.

22. Non-Compete & Non-Solicitation

Technicians shall not encourage UBOND customers to bypass the platform or use their personal services.

23. Legal Compliance

Technicians must comply with all applicable laws, regulations, and local government requirements, including any licensing requirements applicable to their trade.

24. Company Rights

UBOND reserves the right to assign, cancel, reschedule, or reallocate any booking without prior notice.

25. Zero Tolerance Policy

Any theft, abuse, harassment, misconduct, fake billing, overcharging, or unethical behaviour may result in immediate termination and legal action.

26. Indemnification

You agree to indemnify and hold UBOND Services harmless from any claims, damages, losses, fines, or legal expenses arising from your acts, omissions, negligence, or breach of these Terms while performing services through our platform.

27. Governing Law, Jurisdiction & Dispute Resolution

These Terms are governed by the laws of India. Before initiating any legal proceedings, you agree to first raise the issue with us at support@ubond.in so we can attempt to resolve it in good faith. Subject to that, any disputes arising from these Terms or your association with UBOND shall be subject to the exclusive jurisdiction of the courts of Vadodara, Gujarat.

28. Severability & Entire Agreement

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will continue in full force and effect. These Terms, together with any registration information you submit, constitute the entire agreement between you and UBOND Services regarding your association as a technician.

29. Acceptance of Terms

By registering as a technician and accepting service requests through UBOND, you agree to comply with all the above Terms & Conditions.

30. Contact Us

For any questions about these Terms, contact us at support@ubond.in or 97257 05784.