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Home Refund & Cancellation Policy

Refund & Cancellation Policy

Last updated: 3 August 2026

This policy explains how cancellations and refunds work for bookings made through UBOND Services. It forms part of our Terms & Conditions.

1. Cancelling a Booking

  • Before a technician is assigned: you can cancel your booking free of charge, any time, directly from your customer portal or by contacting us.
  • After a technician is assigned, before they arrive: please cancel or reschedule as early as possible so we can reassign the technician's time. No charge applies at this stage.
  • After the technician has visited and diagnosed the issue: a visit/diagnostic charge, where applicable to the service, is non-refundable, as it covers the technician's time and travel. Any further repair charges not yet carried out will not be billed.

2. Cancellation by UBOND Services

If we are unable to fulfil your booking (for example, no technician is available for your area or service), we will notify you and cancel the booking. Any amount already paid in advance for that booking will be refunded in full.

3. Completed Jobs

Once a job has been marked complete (confirmed via the completion verification code you provide to your technician), the service charge for that job is final and non-refundable, except where the work is later found to be defective — in which case our 30-day service warranty applies. Please raise any concerns about completed work within the warranty period by contacting us.

4. Non-Refundable Items

  • Visit/diagnostic charges once a technician has attended, where applicable.
  • Spare parts that have already been purchased specifically for your job and/or installed.
  • Charges for work already completed and verified.

5. AMC Plans

Annual Maintenance Contract (AMC) plans are subject to the specific terms shown on our AMC Plans page at the time of purchase. For AMC-specific cancellation or refund requests, please contact us directly and we will advise on the applicable pro-rata terms for your plan.

6. Refund Method & Timeline

Where a refund is due, it will be processed to the same payment method used, or adjusted against a future booking at your preference. Refunds are typically processed within 5–7 business days of approval.

7. How to Request a Cancellation or Refund

You can cancel a booking directly from your customer portal, or reach out to us:

Phone: 97257 05784 / 99099 53494
WhatsApp: 97257 05784
Email: support@ubond.in

8. Changes to This Policy

We may update this policy from time to time. The "Last updated" date at the top of this page reflects the most recent revision.